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Cerberus is an Australian Financial Services Licensee, established in 2005. Cerberus has a binding agreement with certain Underwriters at Lloyd's, which allows it to issue, vary and renew travel insurance, and to handle claims for them. When providing these services, Cerberus acts for the insurer and does not act on your behalf.

If you are a policy holder with either SureSave, World Nomads Australia / New Zealand, Travel Insurance Direct (TID) Australia / New Zealand, Cheap Travel Insurance, National Seniors Insurance, COTA or NIB Australia / New Zealand and you require emergency assistance, please call reverse charge or collect (24 hours a day, 7 days a week):

+61 2 9234 3170 or
+61 2 8256 1570

If you have a claims enquiry, please call:
1300 625 229 within Australia
+61 2 8263 0487 outside Australia

E: [email protected]
F: 1 300 619 912
P: PO Box A975, Sydney NSW 1235
Governor Macquarie Tower, Level 18, 1 Farrer Place, Sydney, NSW 2000


Cerberus Special Risks Pty Ltd (Cerberus)
ABN 81 115 932 173, AFS Licence No 308461